Traveling is a pleasant undertaking. Particularly, when the tourists are reassured that their expectations will be met by the hotel staff; as a result, they will travel more frequently. This article presents three amazing hotel concierge programs that are useful in running every type of hotel.
At the very beginning, it is worth to highlight the specific role of a concierge at a hotel. The responsibilities of such a person is to resolve problems that the guests may have, or possibly are not aware of them; thus, making their stay more pleasant. The concierge is the first person that the guests will see when they enter the hotel. This employee plays an important role in providing various information to tourists about nearby attractions. A Concierge always knows the opening hours, how to get there and the entrance fees of many tourist attractions. What is more, the person also has the latest information on various events located near the hotel; such as, concerts and theater performances. This information is then used to create an itinerary specifically tailored for the guests. As it can be noticed, the concierge’s duties are very extensive and need to be performed in a right way in order to maintain the highest level of services. For those reasons, it is worth using a sophisticated hotel concierge software. Luckily, there are at least three that are worthy of having a closer look. They are as follows: Alice, OnceThere and Our.Guide.
Alice is an American software that is considered to be one of the most useful tools dedicated for the hotel industry. The program has numerous advantages that deserve a closer look. Firstly, it offers an advanced record keeping method for the concierge to place all of the guests’ needs; such as, a car rental, booking a table at a restaurant or even ordering flowers to a hotel room. The digital record provides all the essential information that is needed to complete a given action, including: time of the action, name of the guest, number of the hotel room, the concierge’s name and the progress of the task. This record will help the hotel concierge to complete every task and to meet the expectations of every traveler. What is more, the software will also help the concierge to generate customer profiles as well as highlight the most common services. As an outcome, the hotel guests do not have to order the services every time they arrive at the hotel- they may do it once and tell the concierge that they need those services every time they return back to the hotel. When the concierge enters his/her name (use hotel guest experience) into the Alice software, the data will be displayed every time the guest arrives at the hotel. Thanks to Alice, it is very convenient for both sides – the hotel guest is ensured that the services will be completed and the hotel employees know exactly what to do.
The second hotel concierge software that is worth mentioning is OnceThere. It gives the hotel guests an opportunity to book tours and various attractions on the website before they show up at the hotel or at the main lobby via concierge. Furthermore, they may book tourist attractions and seats for events in real time using the OnceThere application. OnceThere cooperates with numerous venues and travel agencies on providing the highest excellence, accessibility and competitiveness of services. As an outcome, By providing clients with all of their desired services, the hotel owners as well as managers may receive an increase in the number of hotel bookings.
The last but not the least important tool is called Our.Guide. It is a software that provides current information about local tourist attractions, including working hours, entrance fees, information about special events and much more. The software has a straightforward interface that can be easily used even by an inexperienced concierge. The strongest advantage of Our.Guide is the possibility of making a personal itinerary which can be sent directly to the guests’ via email or smartphone before they arrive at the hotel. The trip planner may be also printed or published on social media sites. Our.Guide may help to establish a special bond between the concierge and the hotel guest as well as save the receptionists and guests’ time.
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