Guests expect and look for hotels equipped with innovative technologies. They want to manage light, air-conditioning or TV with their smartphones, often without getting out of bed.
For many travellers technologies are indispensable travelling companions. Travel planning applications are crucial fellow travellers. Hotels which are travel destination must keep up. As hotel guests’ needs evolve, hotel brochures for tablets or smartphones serving as room keys start to become a standard.
However, high-technology hotels are not only a new trend in the hotel industry. Hotels get certain benefits from technology. A virtual concierge is a perfect tool to increase satisfaction of a customer who, even if not interested in attractions offered by the hotel or its vicinity, still wants to get information on their smartphone, tablet or TV. It is also a great chance to sell additional services in a discreet manner.
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